Shipping policy
Thank you for choosing Itemzena. We aim to provide clear shipping information and a convenient shopping experience. Please review the following Shipping Policy for details about order processing, shipping costs, and estimated delivery times.
1. Shipping Destinations
We ship to destinations supported at checkout. Available shipping destinations are determined by the delivery address you provide and the shipping options displayed during checkout.
2. Shipping Costs
Shipping fees are based on the discounted merchandise subtotal of your order:
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are charged a standard shipping fee of US$12.99.
The final shipping cost will be displayed at checkout.
3. Order Processing Time
Orders typically require 1–3 business days to process after payment confirmation. Order processing generally takes place Monday through Friday, excluding public holidays.
Order processing time and shipping transit time are separate stages. Once your order has been dispatched, it enters the shipping and delivery stage.
4. Estimated Shipping and Delivery Time
Standard shipping is estimated to take 7–15 business days after dispatch. Including order processing time, the total estimated delivery time is approximately 8–18 business days.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on carrier operations, destination, public holidays, weather conditions, customs processing where applicable, and other logistical factors.
5. Order Confirmation and Tracking Information
Please ensure that your shipping address and contact details are accurate when placing your order. If you receive an order confirmation or tracking information, use the details provided to check your order status.
If you notice an error in your order information, please contact us as soon as possible at [email protected]. We cannot guarantee that an address change or order cancellation will be possible after an order has been submitted.
6. Shipping Delays
Although we make reasonable efforts to process and ship orders within the estimated timeframes, some deliveries may be delayed due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.
If your order has not arrived after the estimated delivery window, please contact us at [email protected] and include your order number so we can assist you with an inquiry.
7. Contact Us
If you have questions about shipping fees, order processing, shipping destinations, or delivery status, please contact us using the details below:
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Thank you for choosing Itemzena.