FAQ
Below are answers to frequently asked questions about Itemzena products, orders, payments, shipping, and returns. If you cannot find the information you need, please contact us at [email protected].
1. What products does Itemzena offer?
Itemzena focuses on eyewear care products, including eyeglass cases and eyeglass cleaners.
2. How do I place an order?
Browse the products on our website, select the items you want, and follow the checkout instructions to enter your shipping and payment information. Please review your products, quantities, and shipping address carefully before submitting your order.
3. How much does shipping cost?
Shipping fees are based on the discounted merchandise subtotal:
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are charged a standard shipping fee of US$12.99.
The final shipping cost is shown at checkout.
4. How long does order processing take?
Orders typically take 1–3 business days to process after payment confirmation. Processing generally takes place Monday through Friday, excluding public holidays.
5. How long does delivery take?
Standard shipping is estimated to take 7–15 business days after dispatch. Including order processing time, the total estimated delivery time is approximately 8–18 business days. Actual delivery times may vary due to carrier operations, weather, holidays, or other factors.
6. How can I check my order or shipping status?
If you receive an order confirmation or tracking information, use the details provided to check your order status. If you need assistance, contact us at [email protected] and include your order number.
7. Can I return an item?
You may request a return within 30 calendar days of receiving your order. For returns due to a change of mind, an incorrect purchase, or an item no longer being needed, the item must be unused, unopened, and in its original packaging. Please contact customer support and obtain return instructions before sending the item back.
8. Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind, incorrect-purchase, or no-longer-needed returns. If an item is verified as damaged, defective, or incorrect due to an issue attributable to us, we will cover reasonable return shipping costs as appropriate.
9. How do I request a refund?
Please contact us at [email protected] and follow the return instructions provided. After we receive the returned item, we will inspect it to determine whether it meets the return requirements. Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider or financial institution.
10. What should I do if I receive a damaged or incorrect item?
Please email [email protected] as soon as possible. Include your order number, a description of the issue, and clear photos. We will review the circumstances and assist you accordingly.
11. How can I contact Itemzena customer support?
You can contact us using the following details:
CUSTOMER SUPPORT EMAIL: [email protected]
Customer Support Phone: +852 92602547
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
WEBSITE: https://itemzena.com
Thank you for choosing Itemzena.